Professional Workplace Behaviours


This course explores a behavioural code of conduct that ensures that whatever business situation you find yourself in you will know how to present yourself and act in a professional and appropriate manner.



Professional conduct

  • Why is professional conduct important?
  • What is a professional code of conduct?
  • Current trends in business professionalism

Creating I.M.P.A.C.T.

  • Integrity - what it is, how to demonstrate it
  • Manners - what are good manners?
  • Presentation - professional appearance
  • Attitude - develop a 'can do' attitude
  • Consideration - it's not all about you
  • Tact - develop diplomacy

Professional communication

  • What is professional communication?
  • Making introductions
  • Networking skills - get to know others and engage in conversation
  • Develop listening skills
  • Tips for the telephone
  • Tips for written communication
  • Cultural considerations

Action plan

  • Planning to apply knowledge and skills at work


Learning Outcomes

  • Use IMPACT to assess your professional conduct
  • Employ techniques to introduce people correctly
  • Apply effective networking techniques
  • Convey a professional image while using the telephone
  • Write effective, professional emails with a clear purpose and outcomes
  • Recall factors to consider when communicating with people from other cultures



This course requires no previous training or experience


Course duration

1 day


Further development

Customer Service Excellence

Time Management and Personal Productivity

Adapting to Change


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Professional Development Training


"Our suite of Professional Development programs are designed to ensure that your organisation’s key assets, your people, are appropriately skilled and capable of achieving maximum productivity in today's evolving workplace."   



Standard Course Information


  • Take home course manual
  • Facilitator led training
  • Qualified trainer
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Lunch

Training venue:

Cloisters Level 1, 863 Hay Street
Perth CBD
Additional information:

  • HR standard training day runs from 8.30am - 3.30pm
  • Wellness standard training day runs from 9am - 4pm
  • ½ day courses vary, please contact us for timings
  • Prices quoted are standard rates
  • Government and other discounts may apply and will be confirmed on invoice


Customised Solutions

We understand one size does not always fit all. Our team of qualified trainers can create a customised solution tailored to your specific needs.

We are happy to offer closed group sessions or additional dates as you require.

To discuss customisation training, simply call 08 9218 9059 or email


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