Terms and Conditions for Online Bookings

We understand that sometimes things do not go according to plan. If you need to defer or cancel the training session, here is our cancellation/reschedule policy:

• If cancelled/rescheduled within 5 working days: 50% of course fee applies
• If cancelled/rescheduled within 2 working days or less: 100% of course fee applies
• If participant does not attend on the day: 100% of course fee applies

Occasionally extenuating circumstances may arise and you may be unable to attend. If there is a compelling reason we can reschedule your training to another date. Work commitments are generally not considered a  compelling reason.

To avoid cancellation/reschedule fees, you can nominate someone else to attend in your place. Please contact us to make any changes. All cancellations and reschedules must be made in writing.