Communication is central to all interactions and relationships, and many issues can be resolved by improving how we communicate. This RUOK Day, we want to contribute to the conversation by highlighting the importance of listening.
Often, we put more effort into expressing ourselves or getting our point across, rather than focusing on truly listening to others. Communication, however, is a mutual process of both speaking and listening. Being fully present and attentive when someone shares how they’re feeling is essential for understanding and connection.
On R U OK? Day, the emphasis is on checking in with others by asking the important question, “Are you OK?” But after asking, the next step is even more crucial: listening to the answer. To create a safe space for others to express themselves, it’s important to avoid common blocks to listening.
Here are a few blocks to be mindful of:
Mind Reading
Assuming we know what the other person will say next, instead of listening fully. Even if we think we understand their experience or anticipate what they might share, it’s essential to stay fully present and give them our undivided attention. Every person’s story is unique, and by listening openly, we show respect, empathy, and genuine care.
Rehearsing
Preparing our response while the other person is still speaking, which takes focus away from them. Simply allowing the other person to speak and being comfortable with the possibility of not immediately knowing how to respond shows genuine engagement. It is such a special gift to give someone our full attention, and to offer our time without distraction. Focusing entirely on the other person can be transformative, creating a deeper connection and making them feel valued, heard, and understood.
Advising
Jumping in with solutions instead of simply offering support and understanding. Jumping in with solutions instead of simply offering support and understanding can unintentionally dismiss the other person’s feelings. Even if you have a lived experience that is similar to the one you are hearing, trust that the person you are listening to primarily wants to be heard, not advised. This is their experience – focus on them, listen without judgment, and validate their emotions. Often, people need understanding more than solutions, and just knowing someone is there for them can make all the difference.
By recognising these blocks and working to overcome them, we can improve our listening skills and engage in more meaningful conversations—not just on R U OK? Day, but every day.
Listening isn’t just about hearing; it’s about being present. The act of mindful listening fosters trust, empathy, and mutual respect. On this R U OK? Day, let’s all take a moment to not only ask, “Are you OK?” but to also give our full attention to the answer, ensuring we’re really hearing the message being shared.
Blog written by Beth Nurnberger, ATI-Mirage’s Learning & Development Consultant
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