Developing Effective Policies and Procedures


In just one day you will learn strategies and skills that will help you prepare well-written policies and procedures that everyone can understand - and will want to read!

During the program we use a combination of theory, small group discussion and activiites to get you working on a policy or procedure in your area of interest/accountability. We recommend you bring along samples of your organisation's procedures or policies, and samples of the policy and procedure templates your organisation uses.




  • Setting the context
  • Learning outcomes
  • Personal objectives

Policy or Procedure?

  • The difference between policies and procedures
  • Reasons for writing policies and procedures
  • A simple framework for developing policies and procedures

Writing Techniques for Policies and Procedures

  • Writing with the reader in mind
  • Design considerations
  • Using a systematic approach to writing
  • Collating and selecting the content
  • Structuring the document
  • Preparing the first draft - quickly
  • Editing for clarity


Testing and Implementing

  • Testing the documents for accuracy and success
  • Notifying the users
  • Approaches for succesful implementation.


Learning outcomes

  • Explain the difference between policies and procedures
  • Identify what procedures and policies their organisation needs
  • Involve stakeholdera to collate the content for a policy or procedure
  • Save time by applying an efficient approach to writing
  • Produce clear and easy to understand policies and procedures
  • Suggest how to best distribute policies and implement procedures



This program requires no previous experience or training.


Course duration

1 day


Further development



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Professional Development Training


Course Information


  • Interactive, practical and hands on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Delicious cafe lunch

Enjoy Perth's best CBD training venue:

Cloisters Level 1, 863 Hay Street
Perth CBD

Real People, Real Conversations, Real Results  



Customised Solutions

We understand one size does not always fit all. Our team of qualified trainers can create a customised solution tailored to your specific needs.

We are happy to offer closed group sessions or additional dates as you require.

To discuss customisation training, simply call 08 9218 9059 or email


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Enriching lives.
Empowering organisations.