Professional Workplace Behaviours


This course explores a behavioural code of conduct that ensures that whatever business situation you find yourself in you will know how to present yourself and act in a professional and appropriate manner.



Professional conduct

  • Why is professional conduct important?
  • What is a professional code of conduct?
  • Current trends in business professionalism

Creating I.M.P.A.C.T.

  • Integrity - what it is, how to demonstrate it
  • Manners - what are good manners?
  • Presentation - professional appearance
  • Attitude - develop a 'can do' attitude
  • Consideration - it's not all about you
  • Tact - develop diplomacy

Professional communication

  • What is professional communication?
  • Making introductions
  • Networking skills - get to know others and engage in conversation
  • Develop listening skills
  • Tips for the telephone
  • Tips for written communication
  • Cultural considerations

Action plan

  • Planning to apply knowledge and skills at work


Learning Outcomes

  • Use IMPACT to assess your professional conduct
  • Employ techniques to introduce people correctly
  • Apply effective networking techniques
  • Convey a professional image while using the telephone
  • Write effective, professional emails with a clear purpose and outcomes
  • Recall factors to consider when communicating with people from other cultures



This course requires no previous training or experience


Course duration

1 day


Further development

Customer Service Excellence

Time Management and Personal Productivity

Adapting to Change


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Professional Development Training


Course Information


  • Interactive, practical and hands on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Delicious cafe lunch

Enjoy Perth's best CBD training venue:

Cloisters Level 1, 863 Hay Street
Perth CBD

Real People, Real Conversations, Real Results  



Customised Solutions

We understand one size does not always fit all. Our team of qualified trainers can create a customised solution tailored to your specific needs.

We are happy to offer closed group sessions or additional dates as you require.

To discuss customisation training, simply call 08 9218 9059 or email


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