Communication & Interpersonal Skills (with DiSC)

Overview

Have you ever wondered why people do the things they do?   Understanding what makes you and others tick, enables you to make better decisions on how to communicate more effectively with a range of personalities.   Strong interpersonal and social skills will increase your ability to build rapport, successfully interact with others and build better relationships.  

  

Content

Introduction

  • The context of this program
  • Learning outcomes and objectives

  
Understanding Communication

  • The purpose of communication
  • Competencies of communication and interpersonal effectiveness
  • The process of communication
  • Common barriers to communication and how to overcome them
  • Cultural considerations

  
Adapting To Different Styles with DiSC

  • How to identify behaviour preferences of self and others
  • The impact of behaviour preferences (both positive and shadow attributes)
  • Adapt communication styles for effective outcomes
  • Craft an effective message for impact

  
Interpersonal and Social skills

  • Interpersonal and social skills for the workplace
  • Building rapport
  • Fine tune listening skills with the power of presence
  • Combining and aligning visual, verbal and vocal communication
  • Positive language vs blame language
  • Checking, confirming and re-affirming information

  
Putting it all together

  • Action planning

 

Learning outcomes

  • Identify, describe and adapt to different communication styles;
  • Increase social skills to improve relationships
  • Apply rapport building techniques
  • Manage their own perceptions and the perceptions of others during interactions;
  • Understand the impact of visual, verbal and vocal communication
  • Apply active and empathetic listening and questioning techniques to ensure understanding;

   

Prerequisite

This course requires no previous training or experience.

     

Course duration

1 day

 

Investment

$550+GST per person

Includes:

  • Experienced facilitator
  • Interactive, practical and hands on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Delicious cafe lunch

 

Enjoy Real People, Real Conversations, Real Results 

 

Further development

Develop Your Emotional Intelligence

Conflict to Cooperation
  

    

 

  

When

1 November 2018 (One day)
16 January 2019 (One day)
7 February 2019 (One day)
5 March 2019 (One day)
5 April 2019 (One day)
6 May 2019 (One day)
5 June 2019 (One day)
8 July 2019 (One day)
9 August 2019 (One day)
9 September 2019 (One day)
8 October 2019 (One day)
7 November 2019 (One day)
9 December 2019 (One day)