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While delivering a Microsoft Teams course recently, I was asked about my favourite features. I thought this blog would be a great way to share some of the features of this increasingly popular software, so here goes.

My favourite Teams features are:

• PowerPoint Live
• Whiteboard Templates
• The Ranking Poll
• Viva Insights

“What are these?” I can hear some of you ask. Read on . . .

PowerPoint Live

This feature allows you to present your slides directly from Microsoft Teams; you don’t have to start PowerPoint, run a Slide Show, and then share your screen. The main advantage is that it is all contained within your Teams Meeting window, where you can see:

• your audience (with cameras on),
• the chat window,
• the slide that you are currently presenting
• your speaker’s notes for that slide
• thumbnails of subsequent slides

You don’t have to keep moving your head from one screen to another; you can look straight at your audience, seeing exactly what they are seeing and your memory joggers on your speaker’s notes. You then have the choice of which slides to show next, allowing you to be more flexible with your presentation, and skip certain slides if you are running behind.

Many a time, I have run virtual workshops straight from my laptop, without a second screen; PowerPoint Live makes it a seamless and easy task.

Apart from being great for the presenter, PowerPoint Live also enhances the experience of the attendees with features such as slide translation and subtitles translation. There is currently a good selection of languages available for a one-click translation. So, you could be presenting your slides written in English, and have someone in France seeing your slides in French, and someone in Spain, seeing them in Spanish. Other languages currently supported include Chinese, Italian, German, Indonesian, Japanese and many more, with even more under development.

Whiteboard Templates

A virtual whiteboard is a feature available in several online meeting tools, whereby the presenter can display a whiteboard and write on it. If presenting through a tablet with a stylus, the writing and viewing experience can be as good as the physical whiteboard. Presenters can also allow virtual attendees to write on the whiteboard, thus fostering collaboration and teamwork for problem-solving, brainstorming, ideation, etc.

Microsoft Teams takes this feature to the next level with a wide variety of whiteboard templates that allows for more focused and directed collaboration. Anyone who has tried to use the normal virtual whiteboard with more than 2 other people at the same time can attest to the chaos that results on the screen, and the need for better coordination and defined areas for input by each person. This is where a template is very useful; it guides participants as to exactly where and what details are required.

Over 50 templates are currently available, and they are categorised into: Brainstorming, Problem-Solving, Strategy, Project Planning, Design & Research, Workshops and so on. Here you will discover old favourites such as SWOT, Cost-Benefit Analysis, Pros & Cons, SMART etc.

Some of the templates that I use for collaboration, problem-solving, debrief or team-building include Cause & Effect Diagrams, Stop-Start-Continue, Two Truths & a Lie, Empathy Maps and the Sailboat. And I have created my own Six-Hats template.

Ranking Poll

Polling is another feature available in several online meeting tools. This one allows the presenter to quickly ask questions to the audience and easily capture, collate and present the results of these questions.

Most of the tools offer only a multiple-choice poll type. Microsoft Teams offers other types such as Word Cloud, Rating and Ranking. The latter was only released in Aug 2022 and is my favourite as it allows participants to rank a list of items in order of their preference. This is much more useful in certain settings where a single or multiple-choice is too restrictive. Examples where I have used Ranking Polls include: a list of Values statements, a list of Reward options, favourite dishes or drinks, a list of Emotional Triggers, and a list of Procrastination Behaviours.

Viva Insights

This little add-on is a great tool to help anyone create balance in their life. It provides a wide variety of tools such as creating focus times, mindfulness activities, scheduling downtimes, reminders for sending Praise Badges (another little gem in  Teams), etc. Plus, it can send you daily emails summarising tasks coming up, emails to follow up, etc. You can think of Viva Insight as your own Personal Assistant, helping you stay on top of your work, whilst looking after your well-being.

It can also help you with your meeting habits, by providing insightful stats about your past meeting behaviours such as how many meetings you organised, how many you were invited to, how long they lasted, how many were virtual, etc. As most of you probably experience, meetings can be such a drain on your energy and your time, and any data to help improve your habits and behaviour in this area is very insightful.

And the Inspiration Library of Viva Insights is chock-full of Harvard Business Review and other articles on Well-being, Culture, Resilience and Impact. I highly recommend the following: Rediscover Joy at Work, 5 Practices to make your Virtual Workplace Inclusive, How to say No after saying Yes, and 4 Ways to spark Creativity when feeling Stressed.

Do try some of these Microsoft Teams features and drop us a note about how much you enjoyed them and the difference they are making in your work life.

Interested in knowing more about Microsoft Teams?

If you want to learn more about this popular collaboration tool, join our Microsoft Teams workshops – click here for more details.

Blog written by Dr Rambo Ramdianee | ATI-Mirage’s Senior Consultant – IT & PD

 

Managing your energy is just as important as managing your time. Managing time leads to greater productivity and managing energy will give you more happiness, focus and attention. While time management is an ongoing task for most people it’s easy to get swept up in the chaos of the year and lose sight of your energy levels.

“You charge your phone every day, why don’t you do that to yourself?”

The upcoming holiday break gives you a great opportunity to reassess your personal energy levels and create an energy plan for 2023.

Personal energy can be identified by four dimensions:

• Physical energy – the way we take care of our physical bodies
• Spiritual energy – related to our purpose and mental wellbeing
• Emotional energy – how we feel
• Mental energy – our drive to grow and develop

Let’s take a look at some ideas for recharging.

Sleep

Take the time to get more sleep and create a plan to maintain a consistent sleep pattern in the new year. The benefits of an established sleep routine can improve your attention span, improve your memory, and lower your stress levels. Science has shown that sleep restores your mind and helps you to restore your energy.

Listen to Music

Listening to music benefits us individually and collectively. Music helps to stimulate your brain which has been linked to better learning capabilities. When grooving to your favourite tunes your brain increases its production of the neurochemicals dopamine and oxytocin, which make us happy, motivated and alert.

Move

While sleep is important so too is movement. Exercising at any level boosts the oxygen circulation inside your body which supports your internal energy production. Think about the types of movement or exercise that you find fun, fulfilling whether that’s individually or socially.

Declutter and organise your surroundings

Start with a small section of your life and set aside time to declutter and organize it. This will energise you in the short term and help to maintain a sense of calm and control in the long term. You will have better focus in this area and benefit from higher energy. Make a plan to work on different areas over your break and into 2023.

Unplug and do something else

That’s right, take a break from tech. Turn away from the screens, pick up a pen and start journaling, do some mindful colouring in, get out to your garden, enjoy your kitchen to bake bread, relax in a warm bath, play an instrument or tinker in your shed with something mechanical. Whatever the option for you, make it mindful enough to recharge your energy and find a way to build it into your regular routine.

Learn something new

Challenging your brain by learning something new strengthens your neural connections, keeps your mind active, sparks enthusiasm and increases your self-satisfaction.

Everyone will have different ways of recharging and maintaining their energy levels. The key is to uncover what works for you and then set goals around making the changes required. Seek support from people around you if required and start of 2023 with the energy for success.

Learn something new with ATI-Mirage, our 2023 training calendar is out now. Click here to view our e-calendar.

Blog written by Jo Riley | ATI-Mirage’s Lead Consultant PD & Wellness

In wrapping up the National Mental Health Month in October and with World Kindness Day coming up soon (13 November), we would like to share the importance of kindness at work.

Workplace kindness is when you offer a positive attitude and goodwill towards those you work with, which can include customers, team members, co-workers, or managers. Employees that share and receive kindness in the workplace usually experience greater job satisfaction and increased engagement.

Kindness is contagious and the benefits include:

• Kindness makes us happier by raising the levels of dopamine and serotonin in our brain (‘helper’s high’)
• It helps our hearts as emotional warmth produces oxytocin which is cardio protective hormone
• The increased oxytocin from kindness also modulates fear and anxiety, improving moods and increasing empathy
• It has a positive effect on the vagus nerve which has been shown to reduce inflammation
• Kindness helps us feel connected and improves our relationships
• The positive effects of kindness are experienced in the brain of everyone who has witnessed the act

Kindness is a mindset rather than just a set of actions, but actions are how kindness is best practised!

Let’s look at five ways kindness can easily be incorporated into your week:

Express your Appreciation

Tell someone what you appreciate about them or thank them for their work of actions.

Heartfelt appreciation helps boost the receiver’s spirit, passion, and purpose. It helps them build self-confidence and self-esteem. The simple act of thanking someone shows recognition, which can help others feel valued for their efforts.

Listen

Listen with the intention to understand, not the intention to respond. Listen without judging and without interruption or distraction. Listening is a commitment to value the thoughts, emotions, and experience of another person over your own thoughts. Listening validates the speaker and reminds them that they matter.

Collaborate with co-workers

Collaboration means you’re cooperating with others and working toward a shared goal or achievement. With collaboration, you’re better able to celebrate other people and the work they contribute to the team. Collaboration promotes teamwork and a feeling of engagement and wellbeing.

Respect

A popular concept that isn’t always easy to follow through is to treat everyone you encounter as important. Learn their names, ask after their family or understand their interests. Say hello to them when you see them.

By treating everyone with the same respect, you’ll help them feel good about themselves and it can impact on the way they treat you too.

Smile

That’s right. The simplest act of kindness is to genuinely smile at someone. Being greeted by a smiling face will often improve the mood of a person. It can show your openness to getting to know others and work alongside them each day.

These are all easy to incorporate into your week, and for most, into your day. By acting with kindness, you’ll notice the beneficial side effects of happiness, improved empathy, improved moods, and an improvement of anxiety levels.

Kindness, compassion, and a genuine interest in others are elements of enlightened leadership. The act of giving kindness often is simple, free, positive, and healthy for everyone involved.

Need further help?
ATI-Mirage can help you create and harness a positive team culture at work, with a unique workshop that is fun, insightful and ready to action.  To learn more https://www.ati-mirage.com.au/creating-a-great-workplace-culture/

Blog presented by Jo Riley | ATI-Mirage’s Lead Consultant PD & Wellness

Workplaces have been transformed in the last few years and while we are seeking to ‘return to normal’, the way we work in the new normal is very different from the times gone by. The latest research by McCrindle confirms hybrid working is here to stay with 62% of todays workers saying it is the ideal way of working.

Top 5 tips for leading in a hybrid workplace

1. Invest in team building activities
Team connections and communications are key to a thriving workplace and can be harder to foster when people are working in different locations consistently. Providing team building opportunities both in person and online will help to develop connections and keep team members engaged.

2. Be clear about expectations for you and your organisation
Surveys have shown that ‘Hybrid Working’ can mean different things to different workers in particular different generations of workers. Most people view it as working some of the time in the office and some of the time at home or offsite (59%) vs the ability to choose to work remotely or in person (41%) vs flexible working hours throughout the day (33%). This highlights the need for your organisation to be clear about the hybrid expectations for the individuals and the organisation as a whole.

3. Set up your people for success both physically and mentally
Be clear on outcomes and timeframes when leading a hybrid work team. Check in regularly to provide support however ensure that this is not to micromanage. Provide clear job roles with realistic expectations and frequently recognise success.

4. Pick the tools that work best for communication and collaboration
Know the technology available to you and your team and how to use it for success. Have a mix of informal and formal channels of communication. The informal channels seek to replace the ‘water cooler’ conversations that may be lost when working in hybrid arrangements.

5. Invest in Professional Development
A focus on training, development and coaching will lead to greater employee retention and satisfaction at work.  The survey by McCridle outlines that employees are 2.9 times more likely to be highly engaged when organisations adequately fund their employees professional development.

Great leadership is the key to navigating the new hybrid transformation.  A planned approach to your professional development and IT training will assist you and your teams to thrive in a hybrid workplace, it is never a case of train once and forget. For more assistance call +61 (08) 9218 9059 or email hello@ati-mirage.com.au  We have been training Perth and WA organisations for over 30 years and we are here to help you.

Blog written by Jo Riley | ATI-Mirage’s Lead Consultant PD & Wellness.

I was recently asked by a course participant what program could be used to help them automate the creation of their monthly report.

Their current process was to copy data from a web based source, paste it into Excel.  Then use a variety of functions, such as LEFT(), MID(), RIGHT(), TEXTJOIN() and VLOOKUP() to manipulate various columns.  The resulting information was then fed into a Pivot Table, then into a Pivot Chart and then used in another report. And then the next month they had to do this all again.

They were surprised when I said that this could all be done within Excel using Power Query, without having to use another program, and that with Power Query it’s ’do once – use multiple times’.

Power Query is in my opinion one of the most unknown and under-utilised features in Microsoft Excel. Power Query can save hours of time with reports, dashboards, pivot tables and charts being updated with data refresh.

Power Query also works with Power BI, Power Apps, Dynamics 365 and more. Check out our free webinar on the 24^th August at 11am-12pm. Save your spot and register today.

What is Power Query?

Power Query is known as an ETL tool. A tool that Extracts data from multiple sources allows you to Transform that data and then choose where to Load it to – a worksheet, the Excel data model or directly into a PivotTable.

These transformation steps can then be saved and used for future imports. They can even be edited if the source data or output requirements change.

Power Query features include:

• Changing text case
• Changing data type
• Rounding
• Splitting or combining columns
• Creating calculated columns and more…

Power Query can even extract the Month name from a date column, delete columns, remove rows, or replace one piece of text with another. The Merge Query feature can be used to eliminate the need for VLOOKUPs in your workbooks. It will even allow for ‘fuzzy’ matching.

In fact, over 350 data transformation options are available with Power Query. Here’s a look at the main features:

How did we use Power Query?

The process that we used to set up their monthly reporting was:

1. Use Data | Get & Transform within Excel to connect to the web address for the source data
2. Use the transformation tools within Power Query to perform the splitting and combining of data, as well as merging with the table they used to do the VLOOKUP() against.
3. Then the data was loaded into an Excel table
4. From this a Pivot Table and Pivot Chart was created
5. Then the final report/dashboard was updated.

So each month, all they had to do was choose Data | Refresh All from the ribbon in Excel and the new data was processed and incorporated in the Pivot Chart.  The charts and summary then automatically updated into the final report/dashboard.

What if the data is not web based?

Power Query can be used for a wide variety of data sources – databases, text files, csv, Azure and the Dataverse being some of them. You can even connect to a local folder, where a new data dump can be added on a regular basis and incorporated directly into a dashboard.

Interested in knowing more about Power Query?

If you want to gain an insight into the Power tool, we have a free webinar on the 24^th August at 11am till 12 noon. Save your spot and click here to register today.

Check out our  Microsoft Excel – Analysing Data using Power Query course at ATI-Mirage and the whole suite of Automation training starting with Excel and Power BI to maximise your technology investment.  Call +61 08 9218 9059 to book more training today with ATI-Mirage.

Blog written by Julie Dall, ATI-Mirage’s Senior Consultant IT.

Are you focused on upskilling and training your teams? 
New research suggests, you should be.

In 2022 and beyond those companies who train and upskill staff will tend to keep them.  The recent HubSpot survey highlighted those employers wanting to attract and retain staff need to invest in more upskilling. 70% of Australian workers say they would prioritise training opportunities over salary when looking for a new role.

In terms of training trends, Jo Riley and Billy Howarth, PD and IT Lead Consultants at ATI-Mirage say they are seeing demand for Leadership Development and Mental Health and as you would expect significant demand in Technology Training.

Additionally in today’s workplace you can often find four generations—Gen-Z, Millennials, Gen-X and Baby Boomers—working and learning side by side. This dynamic creates a blend of communication and working styles, thanks partly to the digital forces that helped shape each generation.

The intergenerational workforce presents incredible opportunities and challenges for organisations and training solutions can bridge gaps that might exist.  A small investment in short-day training courses can make employees more productive and comfortable within their workplace.

TalentLMS and the Society for Human Resources Management (SHRM) partnered to take the pulse of Learning & Development in 2022 and discovered:

1. 76% of employees agree that they are more likely to stay with a company that offers continuous training
2. More than 1 in 2 companies are facing a skills gap, and half of them are addressing it by training existing employees
3. Over half of HR leaders will provide their employees with upskilling (59%) and reskilling (55%) training in 2022.

So, take some time to understand your team, analyse the skill gaps and ask your team what training solutions they would like to see. Grab the competitive edge by offering quality training and retraining opportunities for employees.

If you need additional insight and support, the team at ATI-Mirage has over 100 training programs and the ability to develop individual training programs especially for you.

Let us know how we can help by calling +61 (08) 9218 9059 or emailing
hello@ati-mirage.com.au
We have been training Perth and WA organisations for over 30 years and we are here to help you.

Blog written by Jo Riley | ATI-Mirage’s Lead Consultant PD & Wellness.

The COVID-19 pandemic has been a universal check in point for almost everyone on the planet. It has forced a change in lifestyle, working arrangements and has left us wanting more – more connection, more meaning, more inspiration, more fulfilment at work and in life.

The work from home and hybrid work arrangements thrust upon us in the last two years have made the line between work and life even more blurry than it might have previously been. We have seen increased levels of burn out during the pandemic and many searching for a better way.

This has provided a great opportunity to reassess the concept of work life balance and instead consider aiming for harmony rather than balance in life. ‘Balance’ means a state of equilibrium, while ‘harmony’ means agreement or a pleasing arrangement of parts. So rather than trying to balance two inherently unequal parts, start to pursue the integration of the different parts of your life to strive for harmony.

Here are few techniques that can help:

1. Make work and life meaningful to you. Think about your values, what you enjoy, what matters to you and integrate that into both your work and in life. This will be a unique recipe for everyone depending on your season in life.
2. Understand where your time is spent and make changes if you are spending lots of time on things that don’t matter. Use planning and calendar tools to manage your time. Outsource the tasks you don’t want to do so you can spend time on other areas.
3. Connect with people important to you at work and in life. Good relationships are fundamental to our wellbeing. This improves our communication and our empathy with those around us.
4. Look after your health and wellbeing. Sprinkle each day with the things that make you happy. Don’t save all the fun stuff for your next holiday or long weekend. Build it in every day so you feel fulfilled.
5. Create boundaries and be aware of when they could be breached and how you will deal with it. Have open communication with those around you and be realistic in what you can commit to.

The trade offs between work and life will never be easy or black and white, so take the time to consider the work life harmony you wish to achieve. Find the alignment that works for you so you can finish your life with the statement ‘mission accomplished’.

Check out some of our Wellness courses and get started on your work life harmony journey!

Manage Stress, Build Resilience
Mindfulness @ Work
Developing Your Emotional Intelligence

Blog written by Jo Riley | ATI-Mirage’s Lead Consultant PD & Wellness 

You have an important piece of work that must be completed tomorrow and two people on staff who are ideally suited to handle it – both are working from home. One is single and the other has two school-aged children at home.

Who will get the opportunity to shine?

If you immediately chose the single person without giving the matter serious consideration, then you may be demonstrating unconscious bias.

We can all be influenced by our surroundings, our upbringings, and those around us and that lead us to form instinctive judgments about others. Left unchecked, we may be making decisions based on unconscious bias. It can creep into even the most inclusive teams, especially during periods of uncertainty or increased stress like we are facing now.

When team members are working from home and conducting routine business through calls and virtual meetings, leaders need to be especially alert to bias and avoid making assumptions about their team members.

Hearing a child in the background or seeing a pet stroll on camera, or items in the background of the room/home, should have no influence on the business at hand.

It also helps to remember that nuance and body language do not necessarily translate well via video conference.

Now, more than ever, leaders need to:

• Challenge your own assumptions. Do not assume that certain team members are taking on most of the domestic duties and caring responsibilities in their households. Or that some team members feel less stress. Every person and situation deserve to be understood without preconceived notions of what you may consider “typical.”
  .
• Separate bias from opportunities. Provide opportunities fairly and avoid relying exclusively on your inner network or those team members who are most accessible to you. Take time to appreciate what your team members are capable of alongside their other responsibilities. Self-check a perception of the impact of, for example, caregiving responsibilities do not unduly influence opportunities.
  .
• Check in. Hold regular conversations with each team member to find out how work tasks are progressing and whether there have been any changes to individual circumstances. During these and all interactions, demonstrate empathy and understanding so that team members feel comfortable discussing any challenges.
  .
• Include people who may feel isolated. Arrange team calls for times that accommodate as many team members as possible and try to avoid times when family circumstances are most likely to disrupt work schedules.
  .
• Set expectations and boundaries with clear and transparent guidelines for communicating and meeting deadlines. Have individual discussions with all team members about when and where they will work, what support they need and the kinds work/tasks they feel they can manage in the current environment. Focus on output and quality as the primary metrics of success, rather than hours or availability.
  .
• Prioritise upskilling opportunities. Create opportunities for your team to continue to learn and grow virtually, and work with them to identify training and development opportunities.

Regardless of the circumstances, everyone deserves a chance to shine.

Check out our Leading Hybrid Work Teams course at ATI-Mirage to help you thrive in hybrid working environment.

Blog presented by Jo Riley | ATI-Mirage’s Lead Consultant PD & Wellness

 

 

The Government is encouraging small businesses across Australia to upskill their employees by introducing the Skills and Training Boost.

“Small and family businesses are at the heart of our economy and local communities.” said the treasurer on the 2022-23 Federal Budget announcement, small businesses (with less than $50 million annual turnover) will get an additional 20% deduction on eligible training courses delivered to their employees by external training providers registered in Australia. This means that for every $100 you spend on training, you can get a $120 tax deduction.

There is no limit on how much spending on training can be deducted by a small business at the bonus rate of 120%, but certain rules apply such as:

• The course must be run by an external training provider (like ATI-Mirage)
• The training provider needs to be registered in Australia (ATI-Mirage is 100% WA owned and operated)
• Training can be provided in-person or online (ATI-Mirage provide both, in-person & online training)
• The tax boost applies for expenditure incurred from 30 March 2022 until 30 June 2024

• In-house and on-the-job training is not eligible, nor is money spent training people who are not employees of the business.

The Skills and Training Tax Boost for small businesses makes it even more attractive for organisations to upskill their staff. This not only aids in productivity but also with attracting new staff and with staff retention, especially important when qualified and experienced staff are in such high demand!

The team at ATI-Mirage have been training West Australians for over 30 years and are delighted to see this financial reward for organisations that prioritise upskilling and training their employees.

ATI-Mirage are the Professional Development and IT training specialists. We have over 100 practical and interactive training courses available at our CBD training centre or online. We provide a 100% quality guarantee and complimentary post training help desk.

Get in touch with our friendly team today to discuss your training requirements. We look forward to working with you to upskill and train your staff until 2024 and beyond.

ATI-Mirage Training & Business Solutions
T: 08 9218 9059
E: hello@ati-mirage.com.au

Technology continues to impact the ways we work, and the Microsoft 365 suite continues to evolve with a wide range of apps for greater work efficiency.

PowerPoint is usually the go to for creating a traditional presentation. PowerPoint is a quick and easy way to organise ideas and information, but it can be linear in its structure.  Using a slide format can force the presenter to reduce complex subjects to a set of bullet items, which can oversimplify complex information and may impact good decision-making.

How about using a modern, interactive and alternative to PowerPoint? Did you know that there is an app available which is part of Microsoft 365 called Microsoft Sway?

Sway is a presentation tool and is distinctly different from those made with PowerPoint. Sway focuses more on digital storytelling using a card to organise sequences of information in a scrolling format just like a webpage. Spend less time in formatting your presentation, due to Sway’s built-in design engine. You can quickly make visually compelling, content-rich presentations without needing any serious design skills.

Sway makes it easy to add a variety of media files – audio, video, charts, maps, images. Sway can also search the Web for the content, like videos, and add it to your Sway presentation.

Sway is also great for creating visually striking newsletters, business reports, interactive presentations, resumes, blogs and personalised stories.

How do I get it?

Sway can be used for free by anyone.  This web-based app can also be accessed via Office.com, Sway.com and there is also a Sway app available from the Windows store.

Share your Sway and collaborate smartly

Multiple users can work with Sway at the same time and you can see where each user is and what is been worked on. There is no need to save as saving takes place automatically. There are also options to control the sharing of your Sway, if a person need edit rights or just viewing.  You can even showcase your Sway to social media, Facebook, Twitter and LinkedIn.

There is also a cool option to get a visual link, simply create the visual link and add this to the bottom of your e-mail, then your audience can click on the link to go to your Sway. Why not give this a try below –

Analytics

Ever wondered whether your audience has read through your information? Sway helps to get to know your readers with Analytics.  Within Sway you can gain an insight into the number of readers who glanced at your Sway, who gave it a quick read, and who gave it a deep read. You can also see the average time spent on each Sway and the average completion. With Analytics, as a creator you can tweak the content to improve reader engagement over time.

 

Feeling excited about creating a Sway?

We are Microsoft training specialists so join our great new Sway workshop. In just half a day you will learn how to create you very own Sway.  Book today for you or your team to harness the power of your technology investment. Click here to book!

Discover how much easier and more effective you workday can be by having the right IT knowledge and tools – we make IT training easy for you. Click here to see our full range of IT courses.

 

Blog written by Billy Howarth | ATI-Mirage’s Lead Consultant IT