Online Self Confidence and Assertiveness Skills Training Course Content

This live, facilitator-led Self Confidence and Assertiveness Skills training course is delivered to you online at your computer. You still have all the benefits of interacting with our facilitators in real-time, just at your office or home desk. You can ask questions both during the training and afterwards with our free post-course help desk.

Course Times

• 8:30am to 3:30pm

What does self-confidence and assertiveness mean to you?

• Definitions of self-confidence, self-esteem and assertiveness
• Your current confidence and assertiveness levels
• Goal setting for a desired result
• Clarity of the process

Mindset

• The impact of thoughts and beliefs on behaviours
• Challenging beliefs and identity
• Reframing towards confidence and assertiveness
• Identifying your worth (and countering false identities such as imposter syndrome)

Emotions

• Feeling the part
• Transforming unhelpful emotions to more positive feelings
• Being present and mindful

How you look to yourself and others

• Looking the part – the importance of appearance
• The role of body language
• First impressions count

How you sound to yourself and others

• Sounding confident and assertive: What you say and how you say it
• Communicating with clarity and calm
• Assertiveness and confidence with ‘I’ messages

Techniques and habits

• What to do when you’re put on the spot
• Using STAR to make your case
• Expressing disagreement, coming to consensus
• Effectively communicating boundaries

Putting it all together

• Review
• Action planning

• Use techniques to align thoughts, words and actions towards confidence and assertiveness
• Apply communication techniques to express boundaries with clarity and calmness
• Manage mindset and emotions
• Create a positive image and impression
• Sound confident and assertive

This course requires no previous training or experience.

“I enjoyed our ability to be open and discuss the content freely” Richard from Economic Regulation Authority

“The presenter was very engaging, and I gained to lots of tips from this training” Roshan from Economic Regulation Authority

“Gained some valuable tools to use in my workplace” Rebecca from BHP

“The best features were self-reflection and strategies” Janet from Mundarda Child Care Centre Inc

“Course was solution based. A beneficial experience” James from Shire of Capel

“Learnt how to be clear, confident and calm” Lenka from Main Roads WA

“This best feature of this course were the tips to help with mindset” Kristy from Fortescue Metals Group

“I liked that we talked about real-life scenarios and discussed how to improve interaction with others” Christle from Rise Network

“Lots of great suggestions around changing your communication and language” Karlee from Fortescue Metals Group