“Great course would recommend to everyone who is interested in advancing themselves” – Hannah from Workpower

“The best feature was identifying different behaviour styles” – Isabella from City of Cockburn

“I enjoyed the group work and class discussion” – Marc from City of Cockburn

“The best part of this course was the ability to interact and role play whilst discussing scenarios” – Sandra

“The questionnaires were my favourite part of this course and all the practical examples” – Jessica from Technology for Ageing and Disability WA

“A clear presentation of core skills” – Cabaal from Department of Health

“I now have a better understanding of what emotional intelligence is” – Kirsty from P&N Bank

“Very interactive and great facilitation that led to self-awareness” – Suma from P&N Bank

“The best part of this course was distinguishing what’s considered above and below the line and becoming self-aware” – Sarah from Department of Health

“My favourite part of this course was the specific strategies for feedback. Also, how to be assertive with courage and consideration” – Sharelle from Department of Health

“A variety of activities and learning styles including group, pair and individual work. Accompanied by helpful videos” – David Department of Health

“The best part of this course was finding the techniques to hear customers without taking it personally” – Sarah from Vicinity Centres

“Interactive, easy to understand content and clear in hot to implement into life and work” – Katelyn from City of Cockburn

“The course was customised to our needs and the participation made the results sink in” – Tegan from Public Transport Authority

“Small group size made me feel safe and encouraged” – Lisa from Public Transport Authority

“The best feature was learning and understanding different personalities coupled with how to engage and manage different behaviours” – Chloe from City of Armadale