• Recognise the inevitability of change in today’s workplace
• Identify types of change and where change occurs
• Demonstrate understanding in relation to emotional resistance to change
• Lead your team through change (ADKAR model – individual change process)
• Activities for enhancing each of the change process steps
• The roles leaders must demonstrate to successfully embed change
• Effectively communicate change and manage resistance
• Develop a range of skills to successfully help manage change in an organisation

Recommended for managers who need to implement change within their team(s).

“Gave me a greater understanding of change management. Very meaningful and helpful for the type of work I do”  Alex from Dept. of Health

“The best feature of this course was understanding personal comfort zones” Angela from St John Ambulance – Belmont

“The best part of this course was learning new mindset skills” Karlee from City of Armadale

“I learnt that accepting change is ok and even exciting” Claire from City of Armadale

“The best feature of this course was the overview of the change process” Julie from City of Armadale

“Relative to everything, not just work” Simone from City of Armadale

“Learning about different communication styles was the best part of this course” Stephen from City of Armadale

“Best part of this course was learning change skills” Ashley from City of Armadale

“Discussed different approaches to change” Gareth from City of Armadale

“Provided simple answers to structure the change process for teams” Clinton from City of Armadale

“I gained clarity on this subject” Darren from City of Armadale

“Small group size allowed for input from everyone” Erika from City of Armadale

“Gained a greater understanding of the importance of communication during the change process” Brad from City of Armadale

“Useful strategies to assist in change management” Hazel from City of Armadale

“The best feature of this course was the group work with colleagues” Kim from North Metro Health Service – Nedlands

“Great training, very beneficial to have external trainers to get us thinking how this is applicable to our service” Vicki from North Metro Health Service – Nedlands

“Understanding the learning zone and filters were the best part of this course” Altha from North Metro Health Service – Nedlands

“Gave us models for change, filters and comfort zone in the context of communication” Soo-Ming from North Metro Health Service – Nedlands

“Good pace, wasn’t bogged down in any one section which maintained my focus” Karen from North Metro Health Service – Nedlands

“Excellent course with useful tools and great explanations” Kristin from North Metro Health Service – Nedlands

“Has helped me understand behaviour toward change” Sam from City of Cockburn

“Gave me an awareness of different frameworks to use” Alicia from WA Police