Mastering Delegation

Delegation is often a challenging skill for a manager to master, and it can be learned. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organisation.

Course Times

• 8:30am to 11:30am

Course Content

Introduction

• Welcome
• Objectives

Delegation foundation principles

• Defining delegation
• Purpose of delegation
• Advantages and disadvantages of delegation
• Why people don’t delegate

Delegation preparation

• Levels of delegation – how much information to provide
• Guidelines for success
• Lateral delegation
• Choosing the right person

Work allocation

• The delegation meeting, setting expectations
• Monitoring delegated work
• Providing effective feedback – when expectations fall short

Putting it all together

• Action Planning

• Clearly identify how delegation fits into your job and how it can make you more successful
• Identify different ways of delegating tasks
• Use an eight-step process for effective delegation
• Give better instructions for better delegation results
• Recognize common delegation pitfalls and how to avoid them
• Monitor delegation results
• Give effective feedback

This course requires no previous training or experience.