Online Supervisor Training Course Content

This live, facilitator-led Supervisor Toolkit training course is delivered to you online at your computer. You still have all the benefits of interacting with our facilitators in real-time, just at your office or home desk. You can ask questions both during the training and afterwards with our free post-course help desk.

Course Times

• 8:30am to 3:30pm

Introduction

• What makes an effective supervisor?
• Supervisor as a role model

Supervisor fundamentals

• Transitioning to the role of supervisor
• Understand the organisation’s goals, mission and vision and how it relates to your role
• Understanding team and individual performance indicators
• Legal compliance and responsibilities
• Extending your network

Communication and setting expectations

• Identifying communication preferences
• Communicating key messages
• Setting the standard – what’s ok, what’s not ok?
• Managing former peers
• Managing up

Motivation; enhance performance

• Principles of motivation
• Creating a motivational work environment
• Identifying options to motivate individuals within your team

Getting the job done

• Developing individuals through delegation – right task, right person, right reasons
• Tracking success and managing performance
• Thinking on your feet and problem solving
• Constructive feedback conversations

Putting it into practice

• Action planning

• Define effective supervision
• Know and demonstrate your responsibilities as a supervisor
• Align team goals with organisational goals
• Build rapport through effective communication
• Manage former peers with confidence
• Use motivation to enhance team performance
• Delegate the right task to the right person for individual development
• Use problem-solving tools to make confident decisions
• Conduct constructive feedback sessions in the workplace
• Monitor performance to develop individuals and achieve goals

This course is recommended for potential or new supervisors.

“The facilitator was engaging and customised the lesson to suit our specific needs. It was a lovely experience learning new skills for my role and discussing with others. Now I have the skills and knowledge to be an effective and supportive team leader”– Sam from Department of Communities

“I learnt more skills to help me become an inspiring and effective supervisor” Sam from City of Cockburn

“This course will help in developing my key supervisory skills” Frazer from NRW Civil and Mining

“Great engagement between participants and the trainer always related everything back to our objective” Blake from City of Cockburn

“I enjoyed learning different approaches to dealing with staff” Adam from City of Stirling

“Lots of good information about various tools to help talk to people” Luke from City of Cockburn

“An engaging and interactive way to learn management skills” Lauren from Public Trustee

“The best feature of this course was learning about building relationships with workers” Ray from City of Cockburn

“I enjoyed learning about the difference between power and influence” Alanna from WA Cutting Services

“Enjoyed the explanations about DiSC” Angela from City of Cockburn

“Creating smart goals was the best part of this course” Tawanda

“Received direct help and valuable feedback for our organisation, coupled with how to apply it” Tapuae from City of Cockburn

“Gave me an understanding of why I face challenges with employees” Belinda

“A great space to think about applying models to work examples” Ellie from Knowmore Legal Service

“It was great that all interactions and information had an example to go with them” Kate from DMIRS

“Provided various models for dealing with work situations and efficient tools for supervisors” David from NRW Civil and Mining

“Gave me ideas on how to better approach workers” Lee from NRW Civil and Mining